SERVICE · MAINTENANCE & REPAIRS
Property Maintenance in London for Short-Lets and Airbnb
On-demand property maintenance for London short-let and Airbnb operators. Our in-house technicians cover everything from a leaking tap reported by a guest at midnight to scheduled boiler servicing. Response times are measured in minutes; standards are documented for every job.
Maintenance built for short-let operators, not retail customers
A short-let lives or dies on operational reliability. A guest reporting no hot water at 11 PM is not a ticket that can wait until Tuesday: it is a refund, a one-star review and a damaged listing ranking. Our property maintenance service in London is structured around that reality. We don't operate like a high-street handyman service; we operate like an in-house facilities team for properties we manage and partner with.
- 24/7 reactive maintenance with response times measured in minutes
- Salaried, vetted in-house technicians: not subcontracted day-rate workers
- Photographic before-and-after documentation for every job
- Standardised stock of high-turnover parts to enable same-visit fixes
- Quarterly preventative inspections to reduce reactive callouts
What we cover
Our maintenance service covers the full spectrum of property issues that arise in London short-lets and serviced apartments: from minor cosmetic touch-ups to plumbing, electrical, appliance servicing, lock changes, smart-lock troubleshooting, internet and Wi-Fi resets, boiler repairs, and HVAC. For specialist gas, electrical certification or major refurbishment work, we coordinate certified contractors and oversee delivery.
- Plumbing: leaks, blockages, taps, showers, toilet repairs
- Electrical: sockets, lighting, smart bulbs, fuse resets, certifications
- Appliances: washer/dryer, dishwasher, oven, fridge, microwave
- Heating & boilers: annual servicing, gas safety certificates
- Locks & access: smart-lock setup, key safe installation, key cuts
- Cosmetic: paint touch-up, furniture repair, carpet treatment
- Connectivity: router resets, Wi-Fi extender installs, smart-TV setup
How pricing works
We offer two structures. Pay-as-you-go for one-off jobs, with transparent hourly rates and material costs documented upfront. Or a monthly maintenance retainer for short-let operators who want predictable cost and priority response: included as standard for owners on our full management service.
Emergency response
For active guest emergencies, no heating, no hot water, gas smell, water leak, broken lock, no electricity, our on-call technician is dispatched immediately. We coordinate directly with the guest, attend the property, and provide an updated guest communication. The owner receives a full report and invoice within 24 hours.
Coverage area
We respond across Central, West and East London: with operational density in Mayfair, Knightsbridge, Chelsea, Kensington, Marylebone, Fitzrovia, Soho, Notting Hill, Canary Wharf, Shoreditch and Camden. For properties outside our core area, response times may extend slightly.
Frequently asked questions
How fast do you respond to a maintenance request?
For active guest emergencies, dispatch is within minutes and on-site within 60–90 minutes during operating hours. Non-urgent requests are typically resolved within 24–48 hours.
Do you operate 24/7?
Yes for emergency callouts. Routine and scheduled maintenance is performed during normal working hours to minimise disruption.
Are your technicians qualified for gas and electrical work?
Our in-house team handles general repairs and minor electrical and plumbing tasks. For Gas Safe certification, EICR electrical inspections, and major works, we coordinate certified specialists and oversee delivery to your property.
Can I just use you for emergencies, or do I need a full contract?
Both are available. We accept ad-hoc emergency callouts for non-clients (subject to availability and a higher hourly rate). Operators with multiple properties typically prefer a monthly retainer for priority response.
Do you handle insurance claims?
We provide the photographic and written documentation needed for buildings or contents insurance claims, and can liaise directly with loss adjusters where you authorise it.
What about preventative maintenance?
For managed properties we schedule quarterly preventative inspections: covering boiler health, smoke and carbon monoxide alarms, appliance condition, sealants, and safety. Catching issues early dramatically reduces emergency callouts.